HOW TO Recording IVR Greetings

To record an IVR greeting sound file:

  • Dial '*301' from your extension and speak into the microphone after the tone.


You will need to press # to finish recording, then voice menu will be played with three available options:

  • 1 - Accept the message
  • 2 - Listen to your message
  • 3 - Re-record the message

Only after you press 1 your greeting message will be recorded.

  • The recorded sound file should be saved under 'greeting-$DATE.gsm' name
  • Edit the IVR and select 'greeting-$DATE.gsm' under 'Greeting' option
  • Click 'Save'

Now every call that comes into this IVR will play your custom greeting message